Scope and your seller

Campball is operated by SNUFFLERUFF LTD, a company registered in England and Wales with company number 17569714. “We”, “us” and “our” mean SNUFFLERUFF LTD.

Our correspondence address is Snuffleruff – Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom. This is a correspondence address, not a visitor office or a return address unless we confirm otherwise.

These terms apply to goods, digital content, memberships, competition entries and event bookings where the offer identifies us as your seller. The offer describes the item or service and any specific conditions before purchase. Contact help@snuffleruff.com for order, cancellation or return enquiries.

Independent sellers and organisers have their own contracts. Check who you are buying from. You must have the legal capacity or valid authority needed for a purchase.

Prices, orders and delivery

Before an order, we will explain the description, total price including unavoidable charges, payment timing, delivery or service arrangements and how acceptance occurs. Optional extras require your agreement. If we cannot accept an order, any payment taken for it will be returned.

For subscriptions, the amount, billing interval, minimum commitment, renewal and cancellation method are stated before signup. Delivery areas, restrictions and charges are specified in the offer. We do not promise delivery to every country.

Consumer goods must be delivered without undue delay and normally within 30 days unless otherwise agreed. Risk normally passes on physical possession by you or your nominee, subject to the statutory exception for a carrier you independently commission. We will explain material delays and honour applicable cancellation rights.

Changing your mind

For most consumer distance purchases, you have 14 days to notify cancellation: normally from the day after receiving goods, or the day after making a service or digital-content contract. Different rules can apply to split deliveries and lawful exceptions.

Email help@snuffleruff.com or write to our correspondence address with a clear cancellation statement and order details. Optional wording: “I give notice that I cancel my contract for [goods or services], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].” A signature is needed only for a paper notice.

Send goods back within 14 days of notifying cancellation. Contact us for the correct return destination; do not assume the correspondence address accepts returns. Your statutory right is not conditional on our approval. You pay direct return costs only where lawfully disclosed in advance; we meet costs where required for faulty or misdescribed goods.

Refunds and exceptions

For cancelled goods, refunds are normally due within 14 days of receiving the goods back or evidence of their return, whichever is earlier. Other statutory cancellations normally require a refund within 14 days of notice. We use the original payment method unless otherwise agreed, without a refund fee, and refund standard outbound delivery where required.

A lawful deduction may apply for handling goods beyond what is needed to establish their nature, characteristics and functioning. Lawful exceptions may include genuinely personalised goods and leisure services booked for a specific date or period. A dated match ticket may therefore have no statutory change-of-mind period; this does not remove rights if the service is not provided as agreed. Applicable exceptions will be explained before purchase.

Starting a service during the cancellation period requires the applicable express request; a lawful proportionate charge may apply if you then cancel. Loss of cancellation rights on full service performance or immediate digital supply requires the legally required consent and acknowledgement.

Faults and statutory rights

Goods must meet applicable quality, fitness and description requirements; digital content must meet its statutory standards; services must be performed with reasonable care and skill. Contact help@snuffleruff.com about a problem so we can provide the remedy required by law.

Rights relating to faults or misdescription are separate from change-of-mind periods. Illustrative imagery and policy time limits do not remove those rights. No term excludes liability that cannot lawfully be excluded.

Events, free resources and complaints

A free resource or expression of interest does not commit you to a paid service. Entry fees, event bookings, sponsorship and bespoke services have their scope, costs and applicable cancellation conditions explained before commitment.

For purchases wholly for business purposes, consumer cancellation rules may not apply; the agreed business contract and applicable law govern. Contact help@snuffleruff.com with the order reference, concern and remedy sought. You retain available dispute-resolution and court rights.

Postponed, changed or cancelled fixtures

The booking identifies the organiser, what is included and the arrangements for postponement, abandonment and material changes. We communicate changes to affected customers using the contact details provided.

If we cancel a paid event without providing the booked service, we offer a refund of the affected booking. A replacement date or credit is an option, not a substitute for a refund where you are legally entitled to one. For postponements or partial delivery, the booking terms apply subject to your statutory rights.

A blanket “no refunds” statement does not override statutory rights. Check cancellation conditions for separately purchased travel and accommodation. These terms do not exclude liability for losses for which we are legally responsible.